Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sumitgamerhgs@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sumitgamerhgs@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sumitgamerhgs@gmail.com.

Refund and Return Policy

Last Updated: [Insert Date]

At CLASSTO, all our products are made-to-order through a print-on-demand process. Because each item is custom printed specifically for you, please read this policy carefully before placing an order.

1. Custom / Print-on-Demand Products

1.1 Since our products are printed on demand, we do not accept returns or exchanges for reasons such as change of mind, incorrect size selection, or personal preference, unless the product received is defective, damaged, or significantly different from what was ordered.

2. Damaged, Defective, or Incorrect Items

2.1 If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with the following:

A clear unboxing video showing the package being opened (unedited, from the moment of opening).
Clear photographs of the product and the courier packaging/cover.

2.2 Important: If the package was damaged while being opened with a scissor or any sharp object, a refund or replacement will not be possible unless a clear unboxing video and photos of the courier cover are provided.

2.3 If you notice visible damage to the package at the time of delivery, please mention the damage in the remarks while signing for the delivery. This helps us claim compensation from the courier and process your request smoothly.

2.4 In case of a size discrepancy, please share images of the product along with size measurements so our production team can verify and resolve the issue.

2.5 Once your claim is reviewed and approved, we will offer a replacement or refund, at our discretion.

3. Undelivered Orders / Return to Origin (RTO)

3.1 If a courier company is unable to deliver an order (status shown as "Undelivered" or "RTO"), the order is returned to our fulfillment warehouse. Common reasons include:

Pin code not serviceable
COD amount not ready with the customer
Customer not contactable
Incomplete address
Customer refused delivery
Poor weather conditions
Self-pickup requested by customer
Future delivery requested by customer
Premises/office closed at the time of delivery

3.2 Returned orders are stored in our warehouse for 100 days from the date the order is marked as returned. Within this period, customers may request a re-shipment of the order to the same or a different address (additional shipping charges may apply).

3.3 If the pin code becomes unserviceable after the order was placed, CLASSTO shall not be held responsible for the resulting RTO, and no refund will be processed in such cases.

3.4 We do not charge any additional RTO penalty to the customer; however, the product will need to be re-shipped (subject to applicable shipping charges) or the order value refunded at our discretion, depending on the circumstances.

4. Refund Process

4.1 Approved refunds will be processed to the original mode of payment (for prepaid orders) or via bank transfer/UPI (for COD orders) within [3] business days of approval.

4.2 Please note that it may take an additional 5–7 business days for the refund to reflect in your account, depending on your bank or payment provider.